[Note: The ICT ministry has just moved offices on May 11. There is high probability that some of these phone numbers have changed. We shall keep the numbers in this article updated as we verify them. Please check back.]

We have never before been privy to the mechanism of censorship in Thailand. If your website is blocked, here are some steps to follow.

Chances are, your website has been blocked by order of the Royal Thai Police High-Tech Crimes Centre. First contact HTCC's chief, Yanaphon Yungyuen 02-913-6699 <[email protected]> and <[email protected]>. Your primary questions here are when and why your site was blocked.

The order to block a website then passes to the Ministry of Information and Communications Technology's IT Regulation Bureau. The Bureau's chief is Aree Jivorarak 02-505-6213 <[email protected]>. Aree actually sends the blocklists to the ISPs.

Under the requirements of the Computer Crimes Act 2007, there must be a court order to block a website, unless government has declared martial law or is under the provisions of an emergency decree issued by the prime minister.

Therefore, you may request a copy of this court order and the reasons for blocking. Court orders must be public. Be polite but firm. Remember, these are civil servants and you pay for their kids' school and wife's hair perm--you are the boss here.

If Khun Aree is unresponsive, his superior is Deputy Permanent Secretary Angsuman Sunarai 02-505-0588. If the deputy permanent secretary does not offer you satisfaction, his superior at MICT is Su Lo-utai, Permanent Secretary 02-568-2521 <[email protected]>. If you still have no success with the permanent secretary, you must appeal directly to the ICT Minister, Ranongruk Suwanachee 02-505-8888, 02-505-7370

The Ministry also has a handy complaint form for you to fill out: http://www.mict.go.th/main.php?filename=index_complaint

Internet censorship is only made possible with the cooperation of Thailand's more than 100 ISPs. Your business is important to your ISP. Remember that many of the ISPs are publicly traded companies on the Stock Exchange of Thailand (SET); some are even subsidiaries of foreign companies trading on international stock exchanges. They will be inclined toward not offending their shareholders if you start to make a fuss. Use this as leverage when dealing with them. You only need buy a single share to be a shareholder; this is your ticket to ISPs' annual general meetings. Private companies are also more easily sued for damages than government.

Always talk to the top person, someone who is capable of making decisions. CEOs and executive vice-presidents. Hassling office workers makes them feel bad because they can't help, are afraid of losing their jobs, and a waste of your time. you pay these people's salaries with your custom so remember who is in charge.

You will notice that some of the ISP censors are mobile telephone services, which provide access to GPRS and WiFi. Mobile phone companies are even more responsive than ISPs to losing your business.

Every ISP also has a helpdesk or other phone contact for technical support. Open a complaint with them, too. If your ISP is a university or other academic institution, call its computer centre and talk to the administrators.

Follows a list of the contacts MICT uses at each ISP to effect blocking. Your ISP should have a copy of the court order blocking your website to ensure it is acting legally, know the reasons for the block, and be able to tell you the exact date and time of MICT's order and the precise date and time the ISP blocked.

101 Global Co. Ltd. <[email protected]>;

Advanced Datanetwork Communications [Buddy Broadband] <[email protected]>, <[email protected]>, <[email protected]>, top kab <[email protected]>;

Advanced Info Service [AIS] <[email protected]>, <[email protected]>;

Alltelecom Co. <[email protected]>, <[email protected]>, <[email protected]>;

ANET Internet <[email protected]>, <[email protected]>,  <[email protected]>, <[email protected]>;

BB Broadband Co. Ltd. [Beenet Broadband Internet] <[email protected]>;

CAT Telecom (CAT Public Co. Ltd., CAT Internet Data Center) "kittipong m" <[email protected]>, <[email protected]>, <[email protected]>, varin c <[email protected]>, <[email protected]>, <[email protected]>, <[email protected]>, <[email protected]>, suttiporn y <[email protected]>, wasan s <[email protected]>, <[email protected]>;

CS Loxinfo <[email protected]>, <[email protected]>;

Far East Internet Co. Ltd. <[email protected]>, <[email protected]>;

Hutchison CAT Wireless Multimedia Ltd. [formerly Tawan Mobile Telephone Co.] <[email protected]>, rommuk p <[email protected]>;

Infonet Thailand <[email protected]>;

Internet Thailand <[email protected]>, <[email protected]>;

Inter University Network [UniNet--are these the people responsible for the censorship at Kasetsart University, Mahidol University and others?] <[email protected]>;

ISP-Thailand (Internet Solution & Service Provider Co. Ltd.) <[email protected]>, <[email protected]>, <[email protected]>, admin issp <[email protected]>, <[email protected]>, <[email protected]>, <[email protected]>;

IT.co.th <[email protected]>;

Jasmine International Net [JI-net] (Jasmine International Public Co. Ltd.) <[email protected]>, <[email protected]>, <[email protected]>, <[email protected]>, <[email protected]>, duangjai s <[email protected]>, jirawan c <[email protected]>, Nongluck p <[email protected]>, <[email protected]>, <[email protected]>, <[email protected]>;

Kirz Communications <[email protected]>, <[email protected]>;

KSC Commercial Internet <[email protected]>;

Milcom Systems [WLANNet] <[email protected]>, <[email protected]>;

NTT Communications (Thailand) Co. Ltd. <[email protected]>, <[email protected]>, <[email protected]>, <[email protected]>;

Otaro Internet [you may remember they were the first company to delete the website of Same Sky Books/Fah Diew Kan] <[email protected]>;

Pacnet Thailand <[email protected]>, <[email protected]>, neeyada sirisampandh <[email protected]>;

Proen Internet <[email protected]>, <[email protected]>, <[email protected]>;

Samart Infonet Co. Ltd. [Samtel] prasitchai v <[email protected]>, <[email protected]>;

SIPphone Unlimited Communication <[email protected]>;

Telephone Organisation of Thailand [TOT] Public Co. Ltd. (TOT ISP, TOT International Gateway) <[email protected]>, <[email protected]>, <[email protected]>, <[email protected]>, sittiraj tot  <[email protected]>, <[email protected]>;

Total Access [DTAC] <[email protected]>;

True Internet [email protected], [email protected], watanyu chu <[email protected]>, Surparsorn Run <[email protected]>;

TT&T Public Co. Ltd. [Maxnet] narits ss <[email protected]>, ekkarachu ss <[email protected]>, surachaiji ss <[email protected]>, <[email protected]>, issn ss <[email protected]>, <[email protected]>;

Upload Today, True Corporation Public Co. Ltd. <[email protected]>,

World Internetwork Co. Ltd. [INTERNET Thai] <[email protected]>;

Be patient--jai yen yen! But be persistent. Expect this process to take some

time.

FIGHT BACK! Take back the power! Freedom NOW!

Freedom Against Censorship Thailand (FACT)

http://facthai.wordpress.com